Support Engineer

Company overview:
Stone Three is one of South Africa’s leading industrial IoT firms, developing AI-augmented solutions within the digital productivity, workplace safety and employee healthcare sectors. Over the years, we have built a reputation distinguished by signal processing experience, enterprise-level software engineering, and two
decades of deep domain expertise. Industry 4.0 is here, and so are we – designing and developing technologies that solve problems, that add value, and that make our lives on this third rock from the sun that much easier and worthwhile. See our manifesto video for more!

About the role:
The Support Engineer is responsible to facilitate successful solution delivery & maintenance on the instrumentation hardware, field services, IT (Software) and provide remote support in Latin America. As well as to provide continuous support to clients. This position is based at Somerset West, reporting to the Support Technical Lead.

Responsibilities will include:

• Responsible for installation and commissioning of Stone Three’s machine vision systems (incl. IP camera, IP laser, network switches, LED lights, etc.) on site, on the client equipment such as conveyor belts and flotation cells, with a focus on:
  • Sensor mounting and configuration.
  • Network connectivity and configuration.
  • Low voltage power supply.
  • Assist with software installation and XML configuration.
  • Assist with ongoing maintenance of equipment under Stone Three’s support (including software).
• Provide a handover and training to clients re first-line support.
• On-going remote sensor health monitoring and diagnostics:
  • Remote monitoring and maintenance of all Stone Three’s sensors in the field.
  • Regularly liaising with clients remotely to troubleshoot technical issues and to advise the client.
  • Debug sensor, OPC and data integrity problems.
  • Develop automated troubleshooting toolbox and standard operating procedure (SOP) to solve recurring problems more efficiently.
  • Liaising with internal and client IT department/client onsite contact regarding infrastructure architecture planning and maintenance, prior to site installation.

Minimum Requirements:

• Bachelor’s degree or diploma in Electrical or Electronic Engineering or related qualification.

Desired Experience:

• At least 2-4 years’ hands-on mining or electronic work experience.
• Field support services experience in the mining industry would be beneficial.
• Selection / troubleshooting and configurations experience in Electronics (Power supplies, PLC’s, Wi-Fi, Flood Lights, IP Cameras and more) and in hardware (Servers, network devices, Wi-Fi, and other IT equipment) would be beneficial.
• Experience in electronic fault finding and replacements.
• Networking infrastructure experience.
• Exposure to server and database hosting, as well as firewalling, etc.
• Minerals processing experience would be beneficial.
• Knowledge in OPC Communication and Setup would be beneficial.

Desired Competencies:

• Strong communication and interpersonal skills.
• Customer focus.
• Analysis and problem solving.
• Able to work independently and unsupervised.
• Technical skills.

 

If you meet the requirements, please complete the Google application form before 20 July 2026. Once you have submitted the form, you will receive a link to upload your CV, introduction video and any other required documents. Please ensure that you upload your CV using this link, as applications submitted via email will not be considered.

Due to the high volume of applications we receive, we are unfortunately unable to respond to every applicant individually. If you have not heard from us within one month of submitting your application, please consider your application unsuccessful.